Techmix information

Warranty

Product Return Policy

Techmix.ge accepts product returns only when a manufacturing or factory defect has been confirmed. The customer must submit the return request within 2 calendar days of receiving the product. For a confirmed defect, the customer pays no return shipping cost — Techmix.ge covers the full return transportation cost. The returned product must include the complete set, all accessories, and proof of purchase.

Warranty Service Terms and Conditions

Warranty service covers the repair of a product during the applicable warranty period.

The warranty period begins on the date of purchase.

Warranty service is provided by the relevant authorized service centers based on the warranty card issued by Techmix.ge. The addresses and contact details of the service centers are indicated on the warranty card.

The warranty applies only to defects caused by technical faults or manufacturing defects.

To receive warranty service, the customer must present the warranty card, proof of payment, and the manufacturer’s warranty card, if one is provided with the product.

The customer must present the product in its original packaging, with all included components and accessories, and without mechanical damage.

The warranty card must contain the product name, serial number or IMEI code, the buyer’s full name, date of purchase, and the name and signature of the responsible employee. Warranty service will not be provided if the warranty card is incomplete or incorrectly filled out.

For information regarding the warranty service procedure and any further steps, the customer should contact a Techmix.ge operator in advance.

Subject to the applicable warranty terms and timeframes, Techmix.ge warranty service may include the repair of a defective product or its replacement with a new product.

Warranty Service Will Not Be Provided If

  • The applicable warranty period has expired
  • The customer is unable to present the warranty card or, where applicable, the warranty document issued by the manufacturer
  • The information entered on the warranty card has been erased, damaged, altered, or otherwise modified without authorization
  • The serial number, IMEI code, or registration number on the product or warranty card has been removed, damaged, altered, or cannot be read
  • The product shows signs of visual or mechanical damage, or the protective seal has been damaged or removed
  • The device has been used for purposes other than those for which it was designed
  • The customer has failed to comply with the manufacturer’s instructions regarding the use, maintenance, or storage of the product
  • The malfunction has been caused by a computer virus, an improper file, or a file incompatible with the device
  • The damage has been caused by an electrical power supply malfunction, including voltage higher or lower than 220–230 V, exposure to moisture, corrosion, high or low temperatures, improper storage or operating conditions, or unqualified repair or installation work carried out by an unauthorized person
  • The product has sustained physical damage, including breakage, cracking, scratching, dents, burns, melting, or liquid damage
  • The customer has failed to comply with the operating requirements applicable to the product. These requirements are provided in the documentation accompanying the product or on the manufacturer’s official website.

The Warranty Does Not Cover

  • Earphones or headphones, USB cables, and other accessories supplied with smartphones and mobile phones
  • Any type of damage to software or the operating system
  • Power adapters, product batteries, memory cards, cables, and charging accessories
  • Devices whose displays have no more than five defective pixels
  • Equipment on which installation or repair work has not been carried out by a specialist from an authorized service center.

Additional Information

Techmix.ge is not responsible for unstable operation of a device caused by the system installed on a smartphone or by unlicensed software used on a computer.

For a confirmed manufacturing defect, Techmix.ge covers the full cost of returning the product.

In accordance with the warranty terms, the service center must repair the defective product within 45 business days from the date it is received.

The servicing service center is not responsible for preserving any personal information or data stored on the device.

Product Replacement

A product may be replaced only in the following cases and under the following conditions:

If the product was purchased through an installment plan or payment was made using a debit or credit card, cancellation of the order is not permitted. Replacement of the product is allowed only if a manufacturing defect has been confirmed.

Upon receiving the product, the customer is required to inspect its visual condition in the presence of the courier.

If any visible damage, defect, or other issue is identified, the customer must contact a Techmix.ge operator before the courier leaves and provide detailed information about the issue.

The customer must notify Techmix.ge of visible damage or another defect within 2 calendar days of receiving the product. A confirmed defective-product return is free for the customer.

If a manufacturing defect is discovered within 2 calendar days from the date of purchase, the buyer must contact a Techmix.ge operator for further instructions. Replacement will be carried out in accordance with the procedure established by the supplier company.

The product may be replaced with an item of the same or higher value. If the customer chooses a more expensive product, the customer must pay the difference in price using their own funds.

When returning a product, the buyer must include the complete product set, all accessories, and proof of purchase.

For any additional questions or information, the customer should contact a Techmix.ge operator.

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