Returns Policy

Withdrawal from a distance contract

Except for exclusions defined by Georgian law, a customer may withdraw from an online purchase without giving a reason within 14 calendar days after receiving the product.

Prompt issue notice

For faster handling of transit damage, an incorrect product or missing items, please notify us within 2 business days after delivery. This operational timeframe does not limit the statutory 14-day right or other rights concerning defective goods.

How to request a return

Call +995 557 636 698 or email sales@techmix.ge. Include the order number, product, reason and, for damage or defects, a photo or video. Return instructions and the address will be provided in writing.

Product condition and exclusions

The customer is responsible for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the product. The unconditional right may not apply in cases excluded by law, including certain sealed goods after the seal is broken.

Return costs

Techmix arranges and covers necessary return costs for a defective, damaged or incorrect product. For a no-reason withdrawal, the direct return cost is borne by the customer unless the law requires otherwise.

Refunds

For an approved return, the payment and applicable standard delivery charge are refunded within the statutory period and no later than 14 calendar days after notice, using the original payment method unless otherwise agreed. The time funds appear may depend on the bank or payment system.